Terms of service

Welcome to Roseliva! By accessing and using our website, roseliva.com, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, please do not use our website.

1. General Information

Roseliva provides high-quality hair accessories, including clips, scrunchies, headbands, barrettes, and other stylish hair products. Our website offers a convenient way to browse and purchase these items, and we strive to ensure a smooth and enjoyable shopping experience.

2. Product Information

We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is error-free. Colors, textures, and sizes may vary slightly depending on your device or lighting.

3. Order Processing

Once you place an order with Roseliva, we will process it promptly, typically within 1–3 business days. You will receive a confirmation email once your order has been processed and shipped. Any issues or delays will be communicated immediately.

4. Shipping

We ship worldwide. Shipping costs and delivery times depend on the destination:

  • Standard Shipping: 7–15 business days (varies by location)

  • Expedited Shipping: 3–7 business days (varies by location)

  • Free Shipping: On orders of $60 or more (7–15 business days)

Please note that delivery times are estimates and may be affected by customs, weather, carrier delays, or other unforeseen factors.

5. Pricing and Payment

All prices are displayed in US Dollars (USD). All transactions are processed securely through trusted payment gateways.

6. Returns and Exchanges

If you are not completely satisfied with your purchase, please review our Return Policy. Eligible returns or exchanges must be initiated within 30 days of receiving your order, and the product must be unused and in its original packaging.

7. Privacy and Security

We take your privacy seriously. When you shop at Roseliva, we collect information such as your name, email, shipping address, and payment details to process your order. We do not sell or share your personal information with third parties, except as required by law. For more details, please see our Privacy Policy.

8. Customer Support

If you have any questions or need assistance, please contact our customer service team:

  • Email: info@roseliva.com

  • Phone: +1 (305)-688-2699

  • Business Address: 1481 Golden Street, Opa-Locka, FL 33054, United States

Our team is available Monday through Friday, 9:00 AM – 6:00 PM (EST), and will respond as quickly as possible.

9. Intellectual Property

All content on our website, including text, images, graphics, and logos, is the property of Roseliva and protected by intellectual property laws. You may not reproduce, copy, or distribute any content without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Roseliva is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This does not affect your legal rights under applicable US consumer protection laws.

11. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.

12. Contact Us

For any questions regarding these Terms of Service or your orders, please contact us. We are happy to help!

Thank you for choosing Roseliva. We appreciate your business and look forward to providing you with stylish, high-quality hair accessories that make every day more beautiful!