Shipping policy

Thank you for shopping at Roseliva! We are dedicated to delivering your order in a timely and efficient manner. Please review the details of our shipping policy below:

1. Shipping Locations

We offer shipping to Australia and select international destinations. No matter where you are, you can enjoy the benefits of our premium hair care products.

2. Shipping Methods and Costs

We offer three shipping options to suit your needs:

  • Standard Shipping
    Estimated Delivery Time: 7-15 Business Days
    Order Price:  A$0 – A$89.99
    Shipping Cost: A$12.00

  • Expedited Shipping
    Estimated Delivery Time: 3-7 Business Days
    All Orders: A$30.00

  • Free Shipping
    Estimated Delivery Time: 7-15 Business Days
    Order Price: A$90 and above
    Shipping Cost: A$0 

3. Shipping Times

  • Expedited Total Delivery Time: 4-10 business days

  • Standard Total Delivery Time: 8-18 business days

The above shipping times are estimates and may vary depending on factors such as your location, weather conditions, or carrier delays. We do our best to ensure your order reaches you as quickly as possible, but please note that delivery dates are not guaranteed.

4. Order Processing

All orders are processed within 1-3 business days. Once your order is shipped, you will receive an email with tracking information. Delivery times may be affected by holidays, weather, and carrier issues.

5. Tracking Your Order

Once your order is processed and shipped, we will provide a tracking number so you can monitor your package’s progress via the carrier’s website.

6. Customs and Duties (For International Orders)

For orders shipped outside Australia, you may be subject to customs duties, taxes, or fees imposed by your destination country. These charges are your responsibility. Please check with your local customs office before placing an order.

7. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us promptly at info@roseliva.com. We will work with the carrier to resolve the issue and ensure your satisfaction.

8. Address Accuracy

Please ensure your shipping address is complete and accurate. Roseliva is not responsible for delays or lost shipments caused by incorrect or incomplete address information. If you need to update your address, contact us immediately before your order ships.

9. Contact Us

If you have any questions or need assistance with your order, please contact our customer service team:

  • 📧 Email: info@roseliva.com

  • ☎️ Phone: (08) 8342 3076

  • 📍 Address: 73 Meyer Road, Sandleton, SA 5356, Australia

Thank you for choosing Roseliva! We look forward to providing you with the best press-on nails, nail polishes, and other manicure essentials — delivered to you as quickly as possible.