Shipping policy

Thank you for shopping at Roseliva! We are committed to delivering your premium hair accessories in a timely and efficient manner. Please review our shipping policy below:

1. Shipping Locations

We ship to addresses worldwide. Please ensure your shipping address is complete and accurate. We do not ship to PO boxes for international orders.

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping

    • Estimated Delivery Time: 7-15 business days

    • Order Price: $0 – $59.99

    • Shipping Cost: $5.00

  • Expedited Shipping

    • Estimated Delivery Time: 3-7 business days

    • All Orders: $10.00

  • Free Shipping

    • Estimated Delivery Time: 7-15 business days

    • Order Price: $60 and above

    • Shipping Cost: $0

Delivery times are estimates and may vary due to weather, holidays, carrier delays, or other unforeseen circumstances.

3. Order Processing

All orders are processed within 1–3 business days. Once your order is shipped, you will receive an email with tracking information.

4. Tracking Your Order

A tracking number will be provided once your order is shipped so you can monitor its progress via the carrier’s website.

5. Address Accuracy

Please ensure your shipping address is complete and accurate. Roseliva is not responsible for delays or lost shipments caused by incorrect or incomplete address information. If you need to update your shipping address, contact us immediately before your order ships.

6. Damaged or Lost Shipments

If your order is lost or arrives damaged, please contact us promptly at info@roseliva.com. We will work with the carrier to resolve the issue and ensure your satisfaction.

7. Contact Us

For any questions or assistance with your order, please contact our customer service team:

  • Email: info@roseliva.com

  • Phone: +1 (305)-688-2699

  • Business Address: 1481 Golden Street, Opa-Locka, FL 33054, United States

Thank you for choosing Roseliva! We look forward to delivering your favorite hair accessories — from clips and scrunchies to headbands and barrettes — quickly and safely.