Payment Policy
Welcome to Roseliva! We are committed to providing you with a secure and seamless shopping experience. Please review our accepted payment methods and policies to ensure your transactions are processed smoothly.
1. Accepted Payment Methods
Roseliva supports the following payment methods:
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American Express
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Discover
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JCB
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Mastercard
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Visa
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Maestro
2. Payment Security
We use industry-standard encryption technology to protect all transactions on our platform. Your payment details are never stored on our servers, ensuring the highest level of privacy and data security.
3. Payment Issues
If your payment does not go through, please verify the following:
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Card details are entered correctly
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Your card is valid and has sufficient funds
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The billing address matches the details held by your bank
If the issue persists, please contact your bank or payment provider, or reach out to our customer service team for assistance.
4. Fraud Prevention
To protect our customers and business, we may require additional identity verification for certain transactions. We reserve the right to cancel and refund any order that appears to be suspicious or unauthorised.
5. Refunds & Disputes
Refunds are handled according to our Return Policy. If you encounter any problems with your order, we encourage you to contact us directly. Initiating a chargeback without prior communication may lead to account suspension or delays in resolution.
6. Policy Updates
We reserve the right to update this Payment Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our website indicates your acceptance of the updated terms.
Need help?
📧 Email: info@roseliva.com
📞 Phone: (08) 8342 3076
📍 Address: 73 Meyer Road, Sandleton, SA 5356, Australia
We’re always here to help with any questions about payments or orders!