Privacy policy

At Roseliva, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, roseliva.com, and make a purchase. By using our site, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of personal information to enhance your shopping experience:

  • Personal Information: When you make a purchase, we collect details such as your name, email address, shipping address, and phone number.

  • Payment Information: We collect payment details (e.g. credit card information), which are securely processed through trusted third-party payment providers. We do not store your credit card information.

  • Technical Information: We automatically collect certain technical data such as your IP address, browser type, and operating system to improve your browsing experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • Order Fulfilment: To process and deliver your orders.

  • Customer Service: To respond to your inquiries and provide support.

  • Marketing: To send you newsletters or promotional offers (only if you opt in). You can unsubscribe at any time.

  • Website Optimisation: To understand user behaviour and improve our website’s performance.

3. How We Protect Your Information

We implement a range of security measures to safeguard your personal data, including encryption, secure payment gateways, and access control systems. However, no online transmission or storage system is 100% secure. While we take every precaution, we cannot guarantee absolute protection.

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share information only in the following cases:

  • Service Providers: With trusted partners such as payment processors and logistics companies, solely to fulfil your orders. These providers are bound to maintain confidentiality.

  • Legal Requirements: If required by Australian law, regulation, or legal process, or in response to government authority requests.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand your preferences and tailor the site accordingly. You can manage cookie settings through your browser.

6. Your Rights and Choices

Under Australian privacy law, you have the right to:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request that inaccurate or outdated data be corrected.

  • Deletion: Ask us to delete your data where applicable, subject to legal retention requirements.

  • Marketing Preferences: Unsubscribe from marketing communications at any time using the link in our emails.

To exercise these rights, please contact us at info@roseliva.com.

7. Third-Party Links

Our site may include links to external websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing your information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children. If such data is inadvertently collected, it will be promptly deleted.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we manage your personal information, please contact us:

  • Email: info@roseliva.com

  • Phone: (08) 8342 3076

  • Address: 73 Meyer Road, Sandleton, SA 5356, Australia